Step 1: Inquiry & Booking

• Clients submit an inquiry via our online booking form detailing event date, location, and décor needs.

• A consultation may be scheduled to discuss design preferences and package options.

• A rental agreement must be signed before confirming the order.

Step 2: Payment & Deposits

• A 50% non-refundable deposit is required to secure rental items.

• The remaining balance is due 14 days before the event.

• A security deposit (refundable upon item return in good condition) may be required.

Step 3: Delivery, Setup & Pickup

• Full-Service Option: Our team delivers, sets up, and dismantles rentals after the event.

• Client Pickup Option: Select small rentals may be available for self-pickup.

• Rentals must be returned by the agreed-upon deadline to avoid late fees.

Usage & Care

• Items are for event use only and must be handled and used with care.

• Open flames, food stains, and improper handling that cause damage will result in repair/replacement fees.

• No alterations (e.g., painting, gluing, nails) are allowed without prior approval.

Damage & Liability

• Clients assume full responsibility and liability for rented items from delivery to pickup.

• Missing or damaged items will incur a charge equal to the repair or replacement cost.

Cancellations & Modifications

• Cancellations 8 days or more before the event will receive a partial refund (excluding the deposit).

• Changes to rental orders must be made at least 14 days prior to the event date.

• Specific rentals cannot be used during inclement weather, including but not limited to excessive hot/cold temperatures, during rain/snow, on wet/damp or muddy ground, or during high winds (19mph+).

• In the case of inclement weather on the day prior to or on the agreed rental date, clients will have the choice to receive either a partial refund (excluding the deposit), or the option to move their rental to a different day (with respect to previous schedule availability).

• Custom styling requests (e.g., specific florals, custom signage, or branded décor) require additional lead time.

• Specialty or high-demand items are subject to limited availability and early booking is encouraged.

Inquire about the following supplemental packages as add-ons to enhance your rental experience.

• Full Event Design Packages: Combine rentals with our expert styling and coordination.

• On-Site Styling Assistance: Perfect for DIY clients who need extra support.

• Vendor Coordination: We can work with your venue and vendors to ensure seamless décor setup.